1. Introduction

LuxyRide ("we", "our", or "us") operates the LuxyRide rider and driver mobile applications and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service as a rider or as a driver-partner. For a Nigeria Data Protection Act-specific summary of your rights and our lawful bases, see our Data Protection Notice.

2. Information We Collect

Information Collected from All Users

Contact Information: Phone number and email for account creation and authentication
Profile Information: Name and profile photo
Location Data: Real-time location while using the app
Communications: In-app messages, support tickets, and feedback

Additional Information from Riders

Trip Details: Pickup and drop-off addresses, ride preferences
Payment Information: Card or wallet details processed through licensed payment providers

Additional Information from Driver-Partners

Identity Documents: Government-issued ID, driver's licence, and proof of address
Vehicle Documents: Vehicle registration, roadworthiness certificate, and insurance certificate
Vehicle Details: Make, model, colour, year, and licence plate, plus photos of the vehicle
Background-Check Data: Information returned by accredited verification providers
Payout Information: Bank account details for fare remittances
Performance Data: Ratings, acceptance and cancellation rates, completed trips, and earnings

Automatically Collected Information

Device information (device type, operating system, app version)
App usage data and log files
Push notification tokens

3. Camera and Photo Access

Our apps request access to your device's camera and photo library for the following purposes:

Riders: To take or select a profile photo for your account
Driver-Partners: To take or upload a profile photo, photos of your vehicle, and images of your licence, vehicle papers, and other onboarding documents

Camera and photo data is only accessed when you explicitly choose to take or select an image. We do not access your camera or photos in the background.

4. Location Data

We collect location data to:

Show your current location on the map
Match riders with nearby driver-partners
Calculate ride routes, distances, fares, and estimated arrival times
Track trip progress in real time for safety and dispute resolution
For driver-partners: show your position to assigned riders while you are online

Rider location is collected while you are using the app. Driver-partner location is collected while you are online and available to receive trip requests, and during active trips. You can stop background location collection by going offline or revoking the permission in your device settings, although doing so may prevent you from receiving trips.

5. How We Use Your Information

We use the collected information to:

Provide and maintain our ride-hailing platform
Match riders and driver-partners and facilitate trips
Process ride requests, payments, and driver-partner payouts
Verify driver-partner identity, eligibility, and vehicle compliance
Send push notifications about trip status, account activity, and earnings
Improve our services and user experience
Ensure safety and security of trips and investigate incidents
Comply with legal, regulatory, and tax obligations
Communicate with you about your account, trips, or earnings

6. Data Sharing

We may share your information with:

Riders and driver-partners on the same trip: Limited identifying information (name, photo, rating, masked phone number) and, for driver-partners, vehicle make, model, and licence plate, to enable the trip
Payment processors: Payment and payout details to process transactions
Identity-verification and background-check providers: Information needed to onboard and re-verify driver-partners
Service providers: Third parties that help us operate the platform (e.g., mapping, analytics, cloud hosting, customer support)
Insurance providers, regulators, courts, and law-enforcement agencies: Where permitted or required by law

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

9. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Withdraw consent for data processing
Opt out of push notifications

10. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Website: www.myluxyride.com
Email: support@myluxyride.com

Privacy Policy