Delete Your Account

Delete your account from inside the app

1. Open LuxyRide or LuxyRide Driver and sign in.
2. Go to Settings.
3. Choose Delete account.
4. Read what will be removed and what will be kept.
5. Type DELETE to confirm.

Your personal information is erased immediately. You will be signed out straight away and will not be able to sign in again.

If you no longer have the app

Email support@myluxyride.com from the email address on your account, or include the phone number you used to sign up. We will verify that the account is yours and delete it within 30 days.

Before your account can be deleted

Deletion is blocked while any of the following is true, so that nothing is lost:

• You have a trip in progress. Complete or cancel it first.
• Your wallet still holds money. Withdraw or spend the balance first — we will not delete an account holding your funds.
• You are a driver and you are online. Go offline first, so you cannot be sent a trip mid-deletion.

What is deleted

• Your name, phone number and email address
• Your profile photo and saved addresses
• For drivers: your licence, vehicle documents and bank account details
• Your ability to sign in — this cannot be undone

What is kept, and for how long

Records of trips and payments are kept, because Nigerian tax and transport regulations require us to be able to account for them. These records are anonymised: your name, phone number and email are removed from them, so they no longer identify you.

We keep these anonymised records for no longer than 7 years from the end of the financial year in which the trip took place.

Questions

Write to support@myluxyride.com. You can also read our Privacy Policy and Data Protection Notice.